Prince Albert Session
Advocacy particularly re: Youth
Expertise
Legal Aid is the best place to practice criminal and family law
We are Real Lawyers
Actual/real justice
Commitment to Justice
Proactive vs. Reactive
Specialization
Exceed mandate
Accessible/responsive to crisis and emergencies.
Responsive to needs of our clients
Inter-Office collaboration
Respect for clients
Client focus vs. administrative focus
Empowered and have the capacity to provide service to clients without worrying about clients ability to pay a fee
Positive working environment: team work approach and mutual respect
Collaborative organizational culture amongst staff and offices at all levels
Values based organization

Saskatoon Session
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Regina Session 1
Need for improved appeal process
Changes to eligibility criteria needed to include working poor
Waiting times are too long
Broaden range of service to include more components of poverty law
More funding and more staff needed
More resources  eg: 15  minutes for intake is not enough
Legal Aid is an asset to the system and is appreciated by the stakeholders
Legal Aid provides a human face to the legal process for clients
Counseling is also provided in process of working with client by Legal Aid staff
Mutual respect with external stakeholders
Strong inter-personal relationships amongst staff and with stakeholders
Advocacy role is valued
A mechanism is needed to provide more information to the public prior to entering the process  trained legal help to assist clients in knowing what to expect
Mechanism is needed to deal more effectively with client who has special needs ie- mental health issues
Information on current community resources is needed in order to assist clients
Eg: a link on the website to other agencies, a directory of programs and information relevant to client needs.

Regina Session 2
Development of Alternatives to Violence Program a positive initiative
Community service role is important  Moose Jaw has a staff person in this position who is a member of several community committees and acts as a liaison for Legal Aid with the community
Need to have a sense of humour
Stakeholder appreciation is significant re: concern and support shown by Legal Aid Staff to clients
Evaluation of service by clients is needed.
Highly skilled/experienced staff throughout the province
Value support staff role  need a better staff recognition program
Dedicated and committed staff  reason to be proud of Legal Aid and service to clients
Open communication with stakeholders
Partnerships  staff go the extra mile for the clients and work in consultation with community agencies  need for even more of this.
Need to educate and create awareness of services amongst community and government agencies to coordinate services for clients
Community partnerships/connectedness/coordination for benefit of clients
More articling students and more jobs for them

Regina Session 3
Open dialogue exists with crown prosecutors
Humanitarian approach to /with clients
Talking circles are effective
Mandated addiction assessments are not always useful
Legal Aid intervention only one piece of meeting complex needs of clients
A need exists to change public perception of Legal Aid. 
Clients are treated with respect by Legal Aid.  It is not a second class service
Can practice law with Legal Aid  dont need to be concerned with business aspect of a private office ie- billable hours.
Committed/dedicated staff at Legal Aid
Collegiality  there is mutual support in difficult situations.

Meadow Lake Session
Staff are supportive and understanding of client needs
Stakeholders assist clients when not eligible for Legal Aid.  They understand the system as a result of their relationship with Legal Aid
Committed staff
Stakeholders have a strong appreciation for Legal Aid
Stakeholders  rely on Legal Aid to provide critical information for clients  eg: child custody issues.
Staff have great respect for clients coping strategies.
A collaborative relationship exists between Legal Aid and the Crown for the benefit of the client.
Stakeholders and Legal Aid generally have a common goal  the well being of the client even when having two different perspectives on the situation
Administrative staff are the foundation of the offices
Staff enjoy their work even when the work is difficult
Significant expertise of staff
Office collegiality is valued

Commissioners, Central Office, Legal Directors Session
Legal Aid provides needed support for clients
Need to strengthen link between SLAC and Collaborative Law Organization
Long term commitment of staff to SLAC
Staff go the extra mile for their clients
SLAC has a long history
Staff are very committed to clients
Community involvement is valued by staff
Number of complex cases are increasing
Staff face challenging situations and are flexible
Collegiality of staff is valued
Organization is committed to a high level of staff for clients
SLAC has strong leadership
Professionalism of staff is valued
SLAC empowers clients who are often without any power
Legal Aid keeps other players in the Justice system accountable
Legal Aid assists clients in understanding legal process and options
Support to client not restrained by clients capacity to pay financial fees