Prince Albert Session Staff and Stakeholders:
Past best practice involved meetings between L.A. and community agencies so agency was informed of clients situation  3 responses.  This does not seem to be current practice.
Getting a real person on the phone (at least in the Northern office & P.A.)  3 responses
Fewer barriers to representation  2 responses
Same day service for custody (at least in the north & P.A.)  3 responses
Inter-office & Commission wide team work  2 responses
Specialization  7 responses
Able to provide info/resources on other issues  2 responsea
Efficiency  3 responses
Flexibility  willingness to assist as friend of court when needed and - flexible hours for clients and their situations  - 3 responses
Transparency  keeping DCRE and other agencies honest  2 response
Expertise on child custody Issues  3 response
Representation of battered women  2 responses
Interpreters  2 responses
Summary Advice Line  2 responses
Use of local expertise - - 2 responses
Sharing expertise/experts among and within offices  2 responses
Denial support/appeal form process  2 responses
Staff lawyers as opposed to all clients going to the private bar  3 responses

Staff:

Saskatoon Session
Legal Aid accomplishes more than anyone outside of the organization gives us credit for
Legal Aid provides the best services to clients given the resources
Orientation and on-going training for staff both in criminal law and family law as well as cultural awareness training and in-house seminars.
Staff are involved in various committees and have an opportunity for input
Consistency throughout the system so the same level of service is provided throughout the province  if a client attends at an office in the north for services and then relocates to the south they will find little difference in their transition between offices
Cost efficient  one of the best operations in Canada

Regina Session 1
Duty Counsel Program  2 responses
Focus on Team Approach in criminal and family matters  2 responses
Specialization  2 group responses
Legal Aid provides needed service for public  2 responses
Streamlined and efficient staff
Good customer service
Training/mentorship of new staff
Knowledgeable staff  2 responses
Timely delivery of services
High efficiency  2 responses
Clinic vs. certificate system

Regina Session 2
Implementation of Duty Counsel and process used ie  communication and cooperation
Appointment of additional eligibility officers
Excellent knowledge of family/criminal law (practice makes perfect) - 3 responses
Maintaining existing services under current restraints as best we can
Developed respect of Crown/Courts so clients submissions are given due consideration

Regina Session 3
Expertise  2 responses
React quickly
Teamwork
Network of people and information
Rapport with Clients

Meadow Lake Session
Client Contact
Availability
Give clients benefit of the doubt  we are advocates and give second chances
Managing voluminous workload
Teamwork
Quick response to persons in the system
Efficiency
Developing legal niches

Commissioners, Central Office, Legal Directors Session
Provide a lawyer to those who need one  2 responses
Provides experienced lawyers  2 responses
Complaint and appeal procedures
Administrative procedures
Good networking  2 responses
Support of PD  2 responses
Annual seminar  2 responses
Financial Management  2 responses
Commencing the Appreciative Inquiry Process
Criminal Law trial and sentencing
Trying to establish client service standards
Financial Management
Support on appeals/complaints
Support of staffs professional judgement
Value for $$
Excellent client results
Specialization
Skill Development
Excellent relationships with justice partners
Expertise, efficiency and effectiveness managing large caseloads
Seamless client referrals on conflict files

Stakeholders:

Saskatoon Session
Advocacy  staff are willing to challenge the system on behalf of their clients

Regina Session 1
Duty Counsel
Advocacy
Professionalism and Reasonableness
Good use of resources (dont set matters for trial or PH unless needed)
Relations with Crown and Court  good cooperation

Regina Session 2
Strong representation which helps speed up court process  2 responses
They seem to be able to coordinate the ridiculously large number of referrals  2 responses
Accessibility of service

Regina Session 3
Eligibility
Honesty/lack of guile  permits fruitful negotiations

Meadow Lake Session
Willing to help difficult eligible people
Unbiased
Hiring diligence
Serving great numbers of clients thoroughly
Dependability
Doing a good service for the under-privileged

Commissioners, Central Office, Legal Directors Session
Provides high level of legal services ( knowledge, advocacy skills)  2 responses
Commitment to clients, not just giving legal advice and services but helps the person go forward  2 responses
Personal resources brought to community generally
Good client control
Best family law material in court
Interface with government and public  2 responses
Financial Reporting
Relationship with Justice
Involving/partnering with stakeholders to achieve positive results
Teamwork